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AllLoyJoy

LoyJoy

Platform for AI customer service and sales…

How they use Tavily

LoyJoy uses Tavily for the Web Search tool in its AI Agent module. Agent queries are sent to Tavily, and the top results return to the agent. Searches can be restricted to selected domains. The tool lets agents answer questions outside their knowledge base.

LoyJoy also documents Nebius language models for dialogue management and generating chat responses. Its subprocessor history records that Nebius became optional on June 22, 2026, when default inference moved to LoyJoy-owned hardware in Münster. Nebius remains listed for answering customer questions when explicitly selected by a tenant and is inactive while the default path is in use.

Workplace toolsService: TavilySearch & retrievalInference

Sources

4 sources

Subprocessor register and change history

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy's change history records that Nebius changed from a mandatory to an optional subprocessor on June 22, 2026. Default AI inference moved to LoyJoy-owned hardware in Münster.

Open original source
Subprocessor register and change historyListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy's change history records that Nebius changed from a mandatory to an optional subprocessor on June 22, 2026. Default AI inference moved to LoyJoy-owned hardware in Münster.

AI Agent module documentation

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy documents Tavily as the search engine behind its AI Agent Web Search tool. Agent queries return top results, and searches can be restricted to specific domains.

Open original source
AI Agent module documentationListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy documents Tavily as the search engine behind its AI Agent Web Search tool. Agent queries return top results, and searches can be restricted to specific domains.

Data protection impact assessment assistance

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy identifies Nebius among model providers used for dialogue management. It describes real-time transmission to AI interfaces to generate chat responses and a contractual prohibition on training underlying base models with end-user prompts.

Open original source
Data protection impact assessment assistanceListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy identifies Nebius among model providers used for dialogue management. It describes real-time transmission to AI interfaces to generate chat responses and a contractual prohibition on training underlying base models with end-user prompts.

EU data protection and AI compliance overview

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy lists Nebius among optional model providers used only on explicit customer instruction and inactive while default inference is in use.

Open original source
EU data protection and AI compliance overviewListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy lists Nebius among optional model providers used only on explicit customer instruction and inactive while default inference is in use.

Company context

loyjoy.com

LoyJoy is a customer-service and sales platform operated by LoyJoy GmbH in Münster, Germany. Its no-code tools let business teams build AI agents for chat and phone that answer questions, recommend products, qualify leads and execute service workflows. The platform includes process automation, analytics, live-chat handover and integrations with systems such as SAP and Salesforce. Customers include insurers, manufacturers, utilities and consumer brands, with deployments at RTL+, TRUMPF, R+V Insurance and SCHOTT. Founded in 2018, the business describes itself as founder-owned and self-funded.

LoyJoy — About

Private company

Self-funded

Company statement Search funding news

Recent updates

1 update

  1. Product launch

    LoyJoy expands Headless to manage AI agents across tenants

    LoyJoy expanded Headless so users can create, test, translate and publish AI agents through Claude and ChatGPT across authorized tenants. Changes are previewed before saving, and assistants cannot access end-customer data.

    LoyJoy
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LoyJoy

LoyJoy provides a platform for AI customer service and sales agents across chat and phone. · Workplace tools

How they use Tavily

LoyJoy uses Tavily for the Web Search tool in its AI Agent module. Agent queries are sent to Tavily, and the top results return to the agent. Searches can be restricted to selected domains. The tool lets agents answer questions outside their knowledge base.

LoyJoy also documents Nebius language models for dialogue management and generating chat responses. Its subprocessor history records that Nebius became optional on June 22, 2026, when default inference moved to LoyJoy-owned hardware in Münster. Nebius remains listed for answering customer questions when explicitly selected by a tenant and is inactive while the default path is in use.

Workplace toolsService: TavilySearch & retrievalInference

Sources

4 sources

Subprocessor register and change history

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy's change history records that Nebius changed from a mandatory to an optional subprocessor on June 22, 2026. Default AI inference moved to LoyJoy-owned hardware in Münster.

Open original source
Subprocessor register and change historyListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy's change history records that Nebius changed from a mandatory to an optional subprocessor on June 22, 2026. Default AI inference moved to LoyJoy-owned hardware in Münster.

AI Agent module documentation

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy documents Tavily as the search engine behind its AI Agent Web Search tool. Agent queries return top results, and searches can be restricted to specific domains.

Open original source
AI Agent module documentationListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy documents Tavily as the search engine behind its AI Agent Web Search tool. Agent queries return top results, and searches can be restricted to specific domains.

Data protection impact assessment assistance

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy identifies Nebius among model providers used for dialogue management. It describes real-time transmission to AI interfaces to generate chat responses and a contractual prohibition on training underlying base models with end-user prompts.

Open original source
Data protection impact assessment assistanceListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy identifies Nebius among model providers used for dialogue management. It describes real-time transmission to AI interfaces to generate chat responses and a contractual prohibition on training underlying base models with end-user prompts.

EU data protection and AI compliance overview

Listed 26 Oct 2026 · LoyJoy · Web page

LoyJoy lists Nebius among optional model providers used only on explicit customer instruction and inactive while default inference is in use.

Open original source
EU data protection and AI compliance overviewListed 26 Oct 2026 · LoyJoy · Web pageLoyJoy lists Nebius among optional model providers used only on explicit customer instruction and inactive while default inference is in use.

Company context

loyjoy.com

LoyJoy is a customer-service and sales platform operated by LoyJoy GmbH in Münster, Germany. Its no-code tools let business teams build AI agents for chat and phone that answer questions, recommend products, qualify leads and execute service workflows. The platform includes process automation, analytics, live-chat handover and integrations with systems such as SAP and Salesforce. Customers include insurers, manufacturers, utilities and consumer brands, with deployments at RTL+, TRUMPF, R+V Insurance and SCHOTT. Founded in 2018, the business describes itself as founder-owned and self-funded.

LoyJoy — About

Private company

Self-funded

Company statement Search funding news

Recent updates

1 update

  1. Product launch

    LoyJoy expands Headless to manage AI agents across tenants

    LoyJoy expanded Headless so users can create, test, translate and publish AI agents through Claude and ChatGPT across authorized tenants. Changes are previewed before saving, and assistants cannot access end-customer data.

    LoyJoy

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