How they use Nebius AI Cloud
EvaluAgent provides software to score, analyse and improve contact centre interactions involving human and AI agents. Its platform includes automated quality assurance, coaching and AI agent observability.
EvaluAgent’s public subprocessor register states that it uses Nebius to host LLMs. The disclosure applies to all new customers from 15 July 2026 and lists Finland, France, the UK and US (Central) as processing locations.
Sources
1 sourceCompany context
evaluagent.comEvaluAgent, operated by SocialRel8 Ltd, develops software that helps contact centres assess customer conversations and improve agent performance. Quality teams and managers use its platform for automated quality assurance, configurable scorecards, conversation analytics and targeted coaching. Its AutoQA tools score interactions across customer service channels, while conversation intelligence helps teams identify recurring issues and operational risks. The platform also provides AI agent observability to assess automated agents for accuracy, compliance and effectiveness alongside human agents.
EvaluAgentRecent updates
1 updateEvaluAgent announces Fynto partnership
EvaluAgent partnered with Fynto to extend its AutoQA and Conversation Intelligence offering into Fynto’s network of outsourcing and technology providers.
EvaluAgent